Frequently Asked Questions

We typically ship orders within one business day, and you will receive a tracking number once your order is shipped from our warehouse. Items are generally received within 1-4 business days of leaving our warehouse, depending on your country. For example, if you place an order on Friday or over the weekend, our warehouse team will have your order shipped by Monday (non-holidays). As soon as it is shipped, you will receive an email with your tracking information.
For a more accurate estimate, just enter your address on the checkout page and you will be shown all the shipping options that we offer for your country.

We ship worldwide.

Shipping is calculated during checkout. After entering your shipping address, you will be able to review the shipping charges before placing your order.
For orders over $50 we offer free worldwide shipping with tracking included. *In some cases your package may be subject to the customs fees and import duties of the country to which you have your order shipped.
Please factor this as we can’t be aware of your country/state’s policies.

OK, let us know your order number and the correct address, and we’ll do our very best to rectify the situation. As orders ship out quickly, there’s no guarantee we’ll be able to correct an order before it ships.

When you checkout, you can apply your coupon code before you enter your shipping and billing information. There’s a specific field just for coupon codes.

Neither stencils nor sketch pads are returnable. Either way, our quality control is very strict and we individually analyze each product before it’s packed. Notice that our products are made through a unique combination of handmade and automated production, and therefore may contain small flaws and differences typical of non-industrial production.

*In case you have not received your shipment or it has arrived in poor conditions please contact us and we will make our best to solve your incidence.

We sell to retailers and offer wholesale discounts. If you have a store / academy and want to sell or distribute our line of products, please contact us using our contact form.

We have an educational plan where you can apply for a 20% discount. Please check our Student Discount page for more information. Coupon codes will work for a set amount of time and/or a maximum number of orders.

For review samples, please contact us with details of publication in which the review will appear, and your full contact information.

We do offer access to our private affiliate platform to industry sites and professionals who want to partner with us. To start the application process, contact us with your marketing proposal and our team will get in touch with you as soon as possible with a customized solution.

We’d love to hear what you have in mind. Submit your proposal through our Contact Form form and our team will review it. We’ll get back to you as soon as we can.